Shipping Policy
Last updated: November 6, 2026
Adaptive Collection offers free standard shipping to eligible United States addresses and free home delivery for confirmed Trinidad and Tobago orders. Available destinations and delivery options are shown at checkout. If Trinidad and Tobago is not available at checkout, please contact adaptivecollection@gmail.com to arrange a local order before making payment.
United States shipping
Standard shipping to eligible United States addresses is free. Orders are shipped directly to customers by our suppliers or fulfillment partners.
Estimated delivery is 1–2 weeks (7–14 calendar days) from the date of purchase, including processing and shipping. These are estimates, not guaranteed arrival dates. We will provide shipping or tracking information when available. Items in the same order may arrive in separate packages.
Trinidad and Tobago home delivery
Home delivery is currently free. Estimated delivery is 2–3 weeks (14–21 calendar days) from the date of purchase, including supplier processing, shipping to Trinidad and Tobago, and local delivery. Products are first received by Adaptive Collection before being delivered to you.
Local deliveries are currently arranged manually on weekends. Once your package arrives in the country, we will contact you to confirm the delivery date, time and location. The delivery appointment is agreed with you; placing an order does not reserve a particular weekend or time slot.
Please enter a reachable phone or WhatsApp number in the phone field of your shipping address. We use it for arrival updates and delivery arrangements. If you leave the phone field blank, we will contact you by the email address used for your order. Please check your inbox and spam folder. Delays in confirming delivery arrangements may extend the delivery estimate.
Enter your own delivery address when ordering. If you need to change the delivery location, contact us before the delivery appointment so that we can confirm whether the change can be accommodated.
Payments for local orders
Online payments are charged in US dollars (USD). Where cash on delivery has been explicitly offered and confirmed for a local order, cash is payable in Trinidad and Tobago dollars (TTD) at a fixed rate of US$1 = TT$7. We will confirm the exact TTD amount due before delivery. Cash on delivery is not available for United States orders. Use only payment options offered at checkout or agreed directly with Adaptive Collection.
Other destinations
For destinations outside the delivery areas offered at checkout, contact us before purchasing. Tell us which items you want and your destination. We will confirm availability, total price, shipping cost and estimated delivery time before arranging an order. An inquiry is not a confirmed order.
Address changes
Please check your contact information and delivery address before placing an order. If you notice an error, email adaptivecollection@gmail.com immediately with your order number and the correct details. We will try to accommodate changes, but cannot guarantee an address change after dispatch.
Delays and delivery problems
Supplier availability, holidays, customs clearance, carrier delays and local delivery scheduling can affect the estimates above. If we cannot ship your order within the timeframe stated at purchase, we will contact you with an updated shipment date and explain your option to accept the delay or cancel the affected order for a refund.
If a package is delayed, lost, damaged in transit, or marked as delivered but cannot be found, email us with your order number and any tracking information. We will investigate and explain the next steps.
Returns
Please see our Return and Refund Policy. Contact us before returning an item; the address printed on your package may not be a valid return address.