Return and Refund Policy

Last updated: November 6, 2026

At Adaptive Collection, we want you to feel confident in your purchase. If something isn’t right, email adaptivecollection@gmail.com with your order number and we’ll help you with the next steps.

30-day returns

You may request a return or exchange within 30 days of delivery. For a return based on size, fit, or a change of mind, the item must be unworn, unwashed, and in its original condition, with any tags attached. You may try it on to check the fit.

To request a return, email us with your order number, the item you wish to return, and the reason for your request. Please wait for our approval and return instructions before sending the item or arranging an in-person return.

Trinidad and Tobago returns

Local customers may request a return or exchange within 30 days of delivery, subject to the condition requirements above. Contact us with your order number to confirm an in-person return date, time and meeting location before bringing the item. Local returns do not need to be shipped to Miami.

For an approved return of a cash purchase, we will arrange an in-person cash refund after inspecting the item and confirming eligibility. A refund appointment can be arranged with the return where inspection can be completed at the meeting, or separately if further inspection is needed. The refund is based on the TTD amount actually paid for the returned item; we do not recalculate it using a later exchange rate. Purchases paid online are refunded to the original online payment method.

United States return shipping

Approved United States returns are sent to our Websource receiving address in Miami, Florida, which we provide after approving your request. Please use the exact address and recipient details in our instructions and send the item with tracking. Keep your tracking number and proof of postage.

For returns due to size, fit, or a change of mind, you pay for shipping to the Miami address. Adaptive Collection handles any onward forwarding from Miami to Trinidad and Tobago. You do not need to ship the item to Trinidad and Tobago yourself.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, email adaptivecollection@gmail.com as soon as you notice the issue. Include your order number and clear photos of the item and packaging where relevant.

We’ll review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund. If we ask you to return an item because it arrived damaged or defective, or because we sent the wrong item, we’ll provide instructions and cover reasonable return shipping costs that we approve in advance.

Exchanges

Exchanges are subject to availability. For United States exchanges because of size, fit, or preference, you pay for tracked shipping of the original item to our Miami return address. Local customers should arrange an in-person return as described above. We’ll tell you whether there is a charge to ship or deliver the replacement before you decide to proceed.

If the replacement you want is unavailable, we’ll discuss a refund or another suitable option with you.

Refunds

We’ll let you know when your return has been received and inspected. If your refund is approved, online payments will be refunded to the original payment method, normally within 10 business days after inspection. Your payment provider may take additional time to make the funds available. Cash purchases follow the in-person cash refund arrangements described above.

Returns received in Miami may need to be forwarded to Trinidad and Tobago before we can inspect them. This can add time between delivery in Miami and a refund decision. We’ll update you if forwarding causes a delay.

For a size, fit, or change-of-mind return, we refund the price paid for the returned item. Original shipping charges, if any, are not refunded unless required by applicable law. If an item arrived damaged, defective, or incorrect, we’ll address applicable shipping charges as part of the resolution.

Order cancellations

If you need to cancel an order, email adaptivecollection@gmail.com as soon as possible. We can cancel it if it has not entered processing or shipped. Once it has shipped, the return terms above apply.

This policy does not limit any rights you may have under applicable consumer protection law.