Return and Refund Policy

Last updated: September 25, 2026

At Adaptive Collection, we want you to feel confident in your purchase. If something isn’t right, email adaptivecollection@gmail.com with your order number and we’ll help you with the next steps.

30-day returns

You may request a return or exchange within 30 days of delivery. For a return based on size, fit, or a change of mind, the item must be unworn, unwashed, and in its original condition, with any tags attached. You may try it on to check the fit.

To request a return, email adaptivecollection@gmail.com with your order number, the item you wish to return, and the reason for your request. Please wait for our approval and shipping instructions before sending the item.

Return shipping

Approved returns are sent to a Miami, Florida address that we provide after approving your request. Please use the exact address and recipient details in our instructions and send the item with tracking. Keep your tracking number and proof of postage.

For returns due to size, fit, or a change of mind, you pay for shipping to the Miami address. Adaptive Collection handles any onward forwarding from Miami to Trinidad and Tobago. You do not need to ship the item to Trinidad and Tobago yourself.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, email adaptivecollection@gmail.com as soon as you notice the issue. Include your order number and clear photos of the item and packaging where relevant.

We’ll review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund. If we ask you to return an item because it arrived damaged or defective, or because we sent the wrong item, we’ll provide instructions and cover reasonable return shipping costs that we approve in advance.

Exchanges

Exchanges are subject to availability. If you request an exchange because of size, fit, or preference, you pay for tracked shipping of the original item to our Miami return address. We’ll tell you whether there is a charge to ship the replacement before you decide to proceed.

If the replacement you want is unavailable, we’ll discuss a refund or another suitable option with you.

Refunds

We’ll let you know when your return has been received and inspected. If your refund is approved, we’ll issue it to your original payment method, normally within 10 business days after inspection. Your payment provider may take additional time to make the funds available.

Returns received in Miami may need to be forwarded to Trinidad and Tobago before we can inspect them. This can add time between delivery in Miami and a refund decision. We’ll update you if forwarding causes a delay.

For a size, fit, or change-of-mind return, we refund the price paid for the returned item. Original shipping charges, if any, are not refunded unless required by applicable law. If an item arrived damaged, defective, or incorrect, we’ll address applicable shipping charges as part of the resolution.

Order cancellations

If you need to cancel an order, email adaptivecollection@gmail.com as soon as possible. We can cancel it if it has not entered processing or shipped. Once it has shipped, the return terms above apply.

This policy does not limit any rights you may have under applicable consumer protection law.