Privacy policy

Privacy Policy

Last updated: September 25, 2026

Adaptive Collection operates adaptivecollection.net. This Privacy Policy explains how we collect, use, and share personal information when you visit our store, place an order, or contact us.

Information we collect

Depending on how you use our store, we may collect:

Contact and order information: your name, email address, phone number, billing and delivery addresses, the items you purchase, and your order history.
Information you give us: messages, return requests, photographs you send for customer support, and information you provide if you create an account.
Website information: your IP address, device and browser details, pages viewed, items placed in your cart, and interactions with our store. This information may be collected through cookies and similar technologies.
Payment information: payment providers process the payment details you enter when paying. We receive the transaction information needed to confirm and support your order.

If we arrange an order directly with you outside website checkout, we may also keep your agreed order details, delivery information, and payment confirmation.

How we use your information

We use personal information to:

Process payments and fulfill orders.
Arrange shipping and provide tracking updates.
Answer questions and handle returns, exchanges, refunds, and other support requests.
Maintain and protect our store, including detecting fraud or misuse.
Meet legal, tax, and accounting obligations.
Understand and improve how our store works.
Send marketing messages where permitted. You can unsubscribe from marketing emails using the link in the message. You may still receive messages about your orders or account.

Who we share information with

We share information when needed with services that help us run Adaptive Collection. These may include Shopify, payment providers, suppliers, fulfillment and delivery companies, customer support and technical providers, and analytics or advertising partners when those services are in use.

For example, a supplier or delivery company may need your name and delivery address to fulfill an order. We may also disclose information if required by law or when necessary to protect customers, our store, or our rights.

Please do not send payment card numbers or passwords to us by email or message.

Shopify and international processing

Shopify hosts our online store and processes information to provide website, checkout, and related services. Depending on the Shopify features enabled for our store, Shopify may also use information about interactions with our store and other merchants to provide enhanced services, such as personalization and advertising.

Shopify and other service providers may process information outside Trinidad and Tobago or your country of residence. For more information about Shopify’s practices and privacy choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, advertising, and your choices

Our store uses cookies and similar technologies for functions such as keeping the website working, remembering preferences, measuring performance, and, where enabled, advertising.

Depending on your location, you may be able to manage cookies through a notice or settings displayed on our store. You can also adjust your browser settings, although blocking some cookies may affect how the store works.

Where applicable, you may request to opt out of the sale or sharing of personal information, or its use for targeted advertising, through our data-sharing opt-out page or by emailing adaptivecollection@gmail.com.

How long we keep information

We keep personal information for as long as reasonably needed to fulfill orders, provide support, maintain records, meet legal or accounting obligations, resolve disputes, and protect our store. Retention periods may vary depending on the information and why it is needed.

Security

We take reasonable steps to protect the information we handle. However, no website, transmission, or storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live, you may have the right to request access to your personal information, ask us to correct or delete it, request a copy, or object to certain uses.

To make a request, email adaptivecollection@gmail.com. We may need to verify your identity before responding. We may also need to keep certain information where required by law or needed to complete an order or resolve a dispute. For requests concerning Shopify’s own processing, you can visit the Shopify Privacy Portal.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us.

Third-party websites

Our store may link to websites or services operated by others. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy if our practices, services, or legal obligations change. We’ll post the revised policy with an updated date and provide additional notice where required.