Shipping Policy

Last updated: September 25, 2026

Adaptive Collection currently offers online checkout for eligible delivery addresses in the United States. Please review the shipping information shown at checkout before placing your order.

United States shipping

Standard shipping to eligible United States addresses is free.

We generally prepare orders for shipment within 1–3 business days. Our current delivery estimate is approximately 14 calendar days from the date of purchase, including processing and delivery. Some orders may arrive in 10 days or less. Delivery times are estimates, not guaranteed arrival dates.

Fulfillment availability, holidays, and carrier delays may affect timing. We’ll provide shipping or tracking information when it becomes available. Items from the same order may arrive in separate packages.

Orders outside the United States

Our website does not currently offer checkout for addresses outside its eligible United States delivery area.

If you would like delivery to another country, including Trinidad and Tobago, contact us at adaptivecollection@gmail.com before making a purchase. Tell us which items you want and where they would be delivered. We’ll check whether we can fulfill the order and provide the total price, shipping cost, and estimated delivery time for you to review.

If you choose to proceed, we’ll arrange the order with you directly and send you a secure payment link. An inquiry is not a confirmed order, and we will not request payment until you have agreed to the quoted details.

Address changes

Please check your delivery address carefully before paying. If you notice an error, email adaptivecollection@gmail.com immediately with your order details and the correct address. We’ll try to make the change before shipment, but we cannot guarantee an address change after an order has been dispatched.

Delays and delivery problems

If we cannot ship your order within the timeframe stated at purchase, we’ll contact you with an updated shipment date and explain your option to accept the delay or cancel the affected order for a refund.

If a package is delayed, lost, damaged in transit, or marked as delivered but you cannot find it, email adaptivecollection@gmail.com with your order details and any tracking information. We’ll investigate and explain the next steps.

Returns

Please see our Return and Refund Policy for return instructions. Contact us before mailing an item back; the address printed on your original package may not be a valid return address.